Big Changes Information

Why Are Changes Taking Place?

Technology is constantly updating to provide it’s users with an easier, more efficient experience. The management at Citizens Bank of Ada decided it was time that we did the same! We are updating our account processing software in order to offer you an exciting, up-to-date suite of products that will make your banking experience faster, easier, and more efficient. This change will start during the night of Friday, February 10, 2017 and will finish the morning of Monday, February 13, 2017.

Some Highlights include:

  • Internet banking with added features including customization
  • More intuitive bill pay module
  • New rewards program

What this means for you:

  • Starting the close of business on Friday, February 10, 2017 internet banking will only be accessible to pull the previous day’s balance and account statements. 
  • You will be required to re-enroll in internet banking once implementation is complete (February 13, 2017).
  • All debit cards and ATMs will have a stand-in limit of $200.00 for the entire weekend of February 10, 2017.
  • All Locations will be closed on Saturday, February 11, 2017 while changes are being implemented, but we will have a call center available to take phone calls during implementation time at 580-310-4444.  

We are here to assist you through any inconveniences you may face during this implementation period. For questions or concerns regarding this change, please contact one of our Representatives at 580-310-4444, 580-332-6100, or stop by one of our locations. See below for additional preparation information regarding these upcoming changes.

We appreciate your patience during this process!

See FAQs below for more information!


 Preparing for Upcoming Changes 

 FAQ 

 

Q: Why am I receiving e-mails and flyers about upcoming changes?

A: We are currently upgrading our technology to better serve you. These upgrades will make our internet banking and other services easier, faster, and more effective. However, the upgrades will also cause service interruptions for our customers the weekend of February 10, 2017. We want to be sure our customers are aware of those interruptions and are able to prepare ahead of time.

Q: What are the inconveniences that will arise from these upgrades?

A: On Feb 10th, the internet banking system will only be accessible for previous day’s balance and to pull statements. No transactions will be able to be made until Monday, February 13th, 2017. The rewards program will not be accessible after Friday February 10th, 2017. Once the upgrades have completed, users will be required to re-enroll for services. The visa debit cards and the ATMs will be in “stand-in” mode of $200 for a minimum of 24hrs during that weekend. All branches will be closed on Saturday, February 11, 2017, but the customer service phone line will be open for phone calls.

Q: How do I prepare for my debit card to be in a “stand in” mode of $200?

A: There are several ways you can prepare for the weekend of Feb 10th. Keep a backup method of payment with you, such as a credit card, check, or cash in case of card decline. Make payment arrangements with companies that are due to pull payments from your debit card during that weekend before Friday, February 10, 2017. Our phone lines will be open for immediate assistance during that weekend.

Q: Will I be able to use the ATM?

A: Yes, the ATMs will be accessible; however, customers will not be able to perform cash withdrawals greater than the stand in limit of $200.00, conduct funds transfers, or balance inquiries until Monday, February 13th, 2017.

Q: What about my UChooseRewards login?

A: All rewards users will be required to re-enroll after the upgrades take place.

Q: Will I lose my accumulated UChooseRewards points?

A: No, all UchooseRewards points will transfer over to our new rewards platform. This process may take 2-3 weeks after Feb 10th.

Q: Will my internet banking login work after the upgrade?

A: No, all internet banking users will be required to re-enroll after the upgrades take place. There will be tutorials on how to do this electronically on our website and on Facebook. You can also re-enroll via fax at 580-332-6101, via mail at 123 W 12th Ada, OK 74820, or in person at any one of our locations.

Q: Will I have to re-enter my bill pay information?

A: No, all bill pay information will be converted over into the new bill pay module.

Q: What happens to my payments that I have set to pay on that Saturday or Sunday?

A: Any payment that is set to pay after Friday, February 10, 2017 will be sent on Monday, February 13, 2017. If you don’t want your payments to go out on Monday, then you will need to change the payment date of those bills prior to Friday, February 10, 2017.

 

Q: What else should I expect to be different?

A: The account statements and notices will have a different look and feel. You may notice that your statement arrives on a different date than it usually does. You will receive two statements for the month of February: 1 mid-month, 2: end-month. (Going forward, all statements will produce at month-end.)


For Questions regarding Upcoming Changes, contact Customer Service at 580-332-6100