Consumer Tips

CITIZENS BANK wants you to be “Aware”
Please Review these Cyber Security Tips provided by the Financial Services
Information Sharing and Analysis Center

Be suspicious of unsolicited phone calls, visits, or email messages and do not provide personal information or information about your business. If you are unsure whether an email request is legitimate, try to verify it by contacting the company directly. Do not use contact information provided on a website connected to the request; instead, check previous statements for contact information.


Protecting yourself involves knowledge and technology. Never open emails from unknown senders. Carefully read the email, be mindful of grammatical errors and misspelled words. Don’t click on the links in the email. Verify the legitimacy of emails by using your browser to go directly to the company web site. Make sure your software technology is updated regularly. If you think you've received a phishing scam, delete the email message. Do not click any links in the message.


Ransomware roams through the internet. Secure your data by backing up your information on an external or cloud drive. Invest in security tools. Have security software installed and, most importantly, up to date with a current subscription. Remember with the thousands of new malware variants running every day, having a set of old virus definitions is almost as bad as having no protection. Make sure all the software on your system is up to date.


Destructive Malware presents a threat to daily operations and business continuity. It impacts confidentiality, integrity and availability of data. It can threaten the ability to recover from an attack. Follow five tips to combat destructive malware cyber-attacks:

• Back up data and scan systems regularly. While malware can slip past defenses, it's important to back-up your information so that you can retrieve it in a worst case scenario. Scan networks, systems and devices for malware frequently to stop data breaches as soon as they start.

• Don't open suspicious emails. Malware is easily downloaded through malicious links in emails.

• Protect credentials with strong passwords. Passwords are the first line of defense for consumers and businesses. Create strong passwords that are a combination of lower and uppercase letters, numbers, and special characters to prevent hackers from simply guessing the correct one.

• Cybercriminals can steal credentials to gain access to information they are targeting.

• Update software and patches. Software and tech companies often issue software updates and patches to fix security flaws that cybercriminals can exploit.


Maintain the same vigilance you would on your computer with your mobile device.

Download apps and data only from trusted applications from reputable sources or marketplaces.

Don't use your mobile device to store important and sensitive personal information, bank account numbers or other information that personally identifies you.