Disclosures

Error Resolution

IN CASE OF ERRORS OR QUESTIONS ABOUT YOUR ELECTRONIC TRANSFERS

Telephone us at 580-332-6100 or write us at

P.O. Box 1468, Ada OK 74820

If you think your statement or receipt is wrong or if you need more information about a transfer on the statement or receipt, we must hear from you no later than 60 days after we sent you the FIRST statement on which the error or problem appeared.

1) Tell us your name and account number

2) Describe the error or the transfer you are unsure about, and explain as clearly as you can why             you believe there is an error or why you need more information

3) Tell us the dollar amount of the suspected error. 

If you call us, we may require that you send us your complaint or question in writing within 10 business days.

We will determine whether an error occurred within 10 business days (20 business days for new accounts) after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days (90 days for new accounts or point-of-sale or foreign initiated transfers) to investigate your complaint or question IF we decide to do this, we will credit your account within 10 business days (20 business days for new accounts) for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. IF we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit your account. An account is considered a new account for 30 days after first deposit is made. if you are a new customer.

We will tell you the results within three business days after completing our investigation. If we decide that there was no error, we will send you a written explanation.

 You may ask for copies of the documents that we used in our investigation.

 It is your responsibility to examine the statement and contents carefully. If you believe the statement contains any errors, forgeries, unauthorized withdrawals. alterations, or some other discrepancy or irregularity exists, you agree to notify us in writing within a reasonable amount of time (not to exceed 60 days) after the date you received the statement. If you fail to give us such notice, the statement is deemed correct and binding on you, and we will be released of all liability to you.

 Computer System Requirements:

  • Adobe Acrobat Reader is needed to view your Statements. This free software program is available for download at: www.adobe.comjproductsjacrobatjreadstep.html. Follow steps one through three on the screen. Select save from the pop up menu (we recommend to your hard drive). Double click on the file and select next in the series of pop-up boxes. Then select refresh/reload on your browser.
  • Computer System: 128 bit encryption with Internet
  • Explorer version 5.50 and higher required

Updating Email Address

For Internet advantage customers it is your responsibility to keep your email address current to receive these notifications in a timely manner. Please note, if your email address becomes invalid, you will NOT be notified of your statement availability, if you chose paperless statements.

To change/update your email address or information on your account, call our customer service department at 580-332-6100.

Electronic Deposit Insurance Estimator (EDIE)

All bank depositors who have questions about their insurance coverage can go to www.fdic.gov/deposit/deposits/index.html
and use their Electronic Deposit Insurance Estimator (EDIE) or
call their toll-free number at 1-877-ASK-FDIC.

 E-SIGN ACT DISCLOSURE

CITIZENS BANK OF ADA

123 W 12TH ST

ADA, OK 74820

 

Federal Law requires you receive certain disclosures and information about the products, services, or accounts you may receive or access in connection with your relationship with us (“Required Information”). With your consent we can deliver Required Information to you by a.) Displaying or delivering the Required Information electronically; and b.) requesting that you print or download the Required Information and retain it for your records.

This notice contains important information before you consent to electronic delivery of Required Information. Your consent also permits the general use of electronic records and electronic signatures in connection with the Required Information.

Prior Consent

Prior to obtaining your consent to receive records electronically, Citizens Bank of Ada must provide you with a clear and conspicuous statement informing you:

  • Of any right or option to have the records (communications/disclosures/documents) provided or made available on paper or in a non-electronic form, and the right to withdrawal consent, including any conditions, consequences, and fees in the event of such withdrawal. You do have an option to receive records (communications/disclosures/documents) by paper or in a non-electronic form. You may withdrawal consent to receive records (communications/disclosures/documents) electronically as described below.

  • Whether the consent applies only to the particular transaction that triggered the disclosure or to identify categories of records that may be provided during the course of the parties’ relationship. The consent applies to all documents and all communications provided from Citizens Bank of Ada to you relating to your deposit account.

  • Describing the procedures you (the consumer) must use to withdraw consent to receive electronic records. To withdrawal your consent to receive records (communications/disclosures/documents) electronically you must contact your customer service representative at Citizens Bank of Ada 123 W 12th St Ada, OK 74820 or by calling us at (580)332-6100. We will not impose any fee to process the withdrawal of your consent to receive records electronically.

  •  Describing the procedures you (the consumer) must use to update your contact information to receive electronic records. It is your responsibility to provide us with a valid e-mail address, contact and other information related to you deposit account and to maintain and update promptly any changes in this information. At our discretion, we may treat a previously invalid email address as a withdrawal of your consent to receive records electronically. You can update your information by visiting your customer service representative at Citizens Bank of Ada 123 W 12th St Ada, OK 74820

  • Outline the hardware and software requirements for accessing and retaining records.

    • A sufficient electronic storage capacity on your computer’s hard drive or other data storage unit.

    • An e-mail account with an internet service provider and e-mail software in order to participate in our electronic communications with Citizens Bank of Ada.

    • A personal computer, operating system and telecommunications connection to the Internet capable of receiving, accessing, displaying, and either storing communications received from us in electronic form via a plain text formatted e-mail r by access to our web site using one of the browsers specified below.



      • Browser

      • Google Chrome™ (versions 46.0 and above)

      • Microsoft® Internet Explorer® (versions 11.0 and above)

      • Mozilla® Firefox® (versions 41.0 and above)

      • Safari® (versions 9 )

        Destktop Operating System 

      • Windows 7, Windows .1

      • Mac OS X

        Mobile Operating System

      • iOS 8.x, 9.x

      • Android 4.x, 5.x

      • Windows 8.1 for tablet

      • Windows 8.1 for phone

  • Informing the consumer how the consumer(you) may request a paper copy of a record and whether any fee will be charged for that paper copy. You can obtain a paper copy of an electronic record by printing it yourself or you may also contact us by phone at (580)332-6100 or visit your customer service representative at your nearest Citizens Bank of Ada location. When requesting a paper copy by phone or in person no fee will be assessed. 

  • Consumer must be able to confirm consent in a manner that reasonably demonstrates their ability to receive or access the information electronically. It is your responsibility to carefully read and understand the disclosure prior to consent. You the consumer, must read and agree to the E-SIGN disclosure by checking the box that says: I have read and understand/accept the E-SIGN Disclosure and Consent. I consent to the use of electronic records in connections with my deposit or loan account application. 

Mobile Deposit Terms and Conditions

Remote Deposit Capture User Agreement (“Agreement”):

This Agreement contains the terms and conditions for the use of Citizens Bank of Ada (“Citizens Bank”, “us,” or “we”) Mobile Check Deposit and/or other remote deposit capture services that we or our affiliates may provide to you (“you,” or “User”). Other agreements you have entered into with Citizens Bank of Ada, including the Membership & Account Agreement, Electronic Funds Transfer Agreement and other Disclosures governing your Citizens Bank of Ada account, are incorporated by reference and made a part of this Agreement.

1. Services. The mobile check deposit services (“Services”) are designed to allow you to make deposits to your checking, savings, or money market savings accounts from your smartphone by taking a picture of the check(s) and delivering the images and associated deposit information to Citizens Bank of Ada or Citizens Bank of Ada’s designated processor. There is currently no charge for the Services.

2. Acceptance of these Terms. Your use of the Services constitutes your acceptance of this Agreement. This Agreement is subject to change from time to time. We will notify you of any material change via email or on our website(s) by providing a link to the revised Agreement. Your continued use of the Services will indicate your acceptance of the revised Agreement. Further, Citizens Bank of Ada reserves the right, in its sole discretion, to change, modify, add, or remove portions from the Services. Your continued use of the Services will indicate your acceptance of any such changes to the Services.

3. Limitations of Service. When using the Services, you may experience technical or other difficulties. We cannot assume responsibility for any technical or other difficulties or any resulting damages that you may incur. Some of the Services have qualification requirements, and we reserve the right to change the qualifications at any time without prior notice. We reserve the right to change, suspend or discontinue the Services, in whole or in part, or your use of the Services, in whole or in part, immediately and at any time without prior notice to you.

4. Eligible items. You agree to deposit only checks as that term is defined in Federal Reserve Regulation CC (“Reg CC”). You agree that the image of the check transmitted to Citizens Bank of Ada shall be deemed an “item” within the meaning of Article 4 of the Uniform Commercial Code as adopted in Oklahoma. You agree that you will not use the Services to deposit any checks or other items as shown below:

a. Checks or items payable to any person or entity other than you.

b. Checks or items drawn or otherwise issued by you or any other person on any of your accounts or any account on which you are an authorized signer or joint account holder.

c. Checks or items containing obvious alteration to any of the fields on the front of the check or item, or which you know or suspect, or should know or suspect, are fraudulent or otherwise not authorized by the owner of the account on which the check or item is drawn.

d. Checks or items previously converted to a substitute check, as defined in Reg CC. e-Checks or items drawn on a financial institution located outside the United States.

f. Checks or items that are remotely created checks, as defined in Reg CC.

g. Checks or items not payable in United States currency.

h. Checks or items dated more than 6 months prior to the date of deposit.

i. Checks or items prohibited by Citizens Bank of Ada’s current procedures relating to the Services or which are otherwise not acceptable under the terms of your Citizens Bank of Ada account.

5. Image Quality. The image of an item transmitted to Citizens Bank of Ada using the Services must be legible. The image quality of the items must comply with the requirements established from time to time by ANSI, the Board of Governors of the Federal Reserve Board, or any other regulatory agency, clearing house or association.

6. Endorsements and Procedures. You agree to restrictively endorse any item transmitted through the Services as “For Mobile Deposit only, Citizens Bank of Ada Account #_” or as otherwise instructed by Citizens Bank of Ada. You agree to follow any and all other procedures and instructions for use of the Services as Citizens Bank of Ada may establish from time to time.

7. Receipt of Items. We reserve the right to reject any item transmitted through the Services, at our discretion, without liability to you. We are not responsible for items we do not receive or for images that are dropped during transmission. An image of an item shall be deemed received when you receive a confirmation from Citizens Bank of Ada that we have received the image. Receipt of such confirmation does not mean that the transmission was error free or complete.

8Availability of Funds. You agree that items transmitted using the Services are not subject to the funds availability requirements of Federal Reserve Board Regulation CC. Funds deposited using the Services will be available after Citizens Bank of Ada receives payment for the funds submitted. Citizens Bank of Ada may make such funds available sooner based on such factors as credit worthiness, the length and extent of your relationship with us, transaction and experience information, and such other factors as Citizens Bank of Ada, in its sole discretion, deems relevant.

9. Disposal of Transmitted Items. Upon your receipt of a confirmation from Citizens Bank of Ada that we have received the image of an item, you agree to prominently mark the item as “Electronically Presented” or “VOID” and to properly dispose of the item to ensure that it is not represented for payment. And, you agree never to represent the item. You will promptly provide any retained item, or a sufficient copy of the front and back of the item, to Citizens Bank of Ada as requested to aid in the clearing and collection process, to resolve claims by third parties with respect to any item, or for Citizens Bank of Ada’s audit purposes.

10. Deposit Limits. We reserve the right to impose limits on the amount(s) and/or number of deposits that you transmit using the Services and to modify such limits from time to time.

11. Hardware and Software. In order to use the Services, you must obtain and maintain, at your expense, compatible hardware and software as specified by Citizens Bank of Ada from time to time. See www.citizensada.com for current hardware and software specifications. Citizens Bank of Ada is not responsible for any third party software you may need to use the Services. Any such software is accepted by you as is and is subject to the terms and conditions of the software agreement you enter into directly with the third party software provider at time of download and installation.

12. Errors. You agree to notify Citizens Bank of Ada of any suspected errors regarding items deposited through the Services right away, and in no event later than 60 days after the applicable Citizens Bank of Ada account statement is sent. Unless you notify Citizens Bank of Ada within 60 days, such statement regarding all deposits made through the Services shall be deemed correct, and you are prohibited from bringing a claim against Citizens Bank of Ada for such alleged error.

13. Presentment. The manner in which the items are cleared, presented for payment, and collected shall be in Citizens Bank of Ada sole discretion subject to the Membership & Account Agreement and Disclosures governing your account.

14. Ownership & License. You agree that Citizens Bank of Ada retains all ownership and proprietary rights in the Services, associated content, technology, and website(s). Your use of the Services is subject to and conditioned upon your complete compliance with this Agreement. Without limiting the effect of the foregoing, any breach of this Agreement immediately terminates your right to use the Services. Without limiting the restriction of the foregoing, you may not use the Services (i) in any anti- competitive manner, (ii) for any purpose which would be contrary to Citizens Bank of Ada’s business interest, or (iii) to Citizens Bank of Ada’s actual or potential economic disadvantage in any aspect. You may use the Services only for non-business, personal use in accordance with this Agreement. You may not copy, reproduce, distribute or create derivative works from the content and agree not to reverse engineer or reverse compile any of the technology used to provide the Services.

15. DISCLAIMER OF WARRANTIES. YOU AGREE YOUR USE OF THE SERVICES AND ALL INFORMATION AND CONTENT (INCLUDING THAT OF THIRD PARTIES) IS AT YOUR RISK AND IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. WE DISCLAIM ALL WARRANTIES OF ANY KIND AS TO THE USE OF THE SERVICES, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. WE MAKE NO WARRANTY THAT THE SERVICES (i) WILL MEET YOUR REQUIREMENTS, (ii) WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR- FREE, (iii) THE RESULTS THAT MAY BE OBTAINED FROM THE SERVICE WILL BE ACCURATE OR RELIABLE, AND (iv) ANY ERRORS IN THE SERVICES OR TECHNOLOGY WILL BE CORRECTED.

16. LIMITATION OF LIABILITY. YOU AGREE THAT WE WILL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING, BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER LOSSES RESULTING FROM THE USE OR THE INABILITY TO USE THE SERVICES INCURRED BY YOU OR ANY THIRD PARTY ARISING FROM OR RELATED TO THE USE OF, INABILITY TO USE, OR THE TERMINATION OF THE USE OF THIS SERVICES, REGARDLESS OF THE FORM OF ACTION OR CLAIM

(WHETHER CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE), EVEN IF CITIZENS BANK OF ADA HAS BEEN INFORMED OF THE POSSIBILITY THEREOF.

17. User warranties and indemnification. You warrant to Citizens Bank of Ada that:

a. You will only transmit eligible items.

b. Images will meet the image quality standards.

c. You will not transmit duplicate items.

d. You will not deposit or represent the original item.

e. All information you provide to Citizens Bank of Ada is accurate and true.

f. You will comply with this Agreement and all applicable rules, laws and regulations.

You agree to indemnify and hold harmless Citizens Bank of Ada from any loss for breach of this warranty provision.

18. Other terms. You may not assign this Agreement. This Agreement is entered into in Ada, Oklahoma, and shall be governed by the laws of the State of Oklahoma and of the United States. A determination that any provision of this Agreement is unenforceable or invalid shall not render any other provision of this Agreement unenforceable or invalid.