Online Banking

Important News for our Online Banking users!

Beginning September 2016, your Internet Banking password requirements will upgrade. 

This is in line with Security Guidelines, Best Practices and Industry Standards so our bank can ensure our customers' internet banking environments are as secure as possible.

Here's how the new password security requirements work:

Passwords must be 8 – 17 characters

A combination of numbers, letters and 1 special character

At least 1 alpha and 1 numeric character

Please remember that your password is CaSe SensiTive

In September, all users who have a password of less than 8 characters will be prompted to change their password when logging in. Other users will be prompted at their next password expiration. Once your password is changed, you will also need to update your passwords in third-party applications such as Quicken.

We want you to know your account is safe with us. If you have any questions about the security we use for our online services, feel free to contact Customer Service at (580) 332-6100.


Online Banking is fast and simple with Citizens Bank. It's Safe, Secure and Free.* BankTime Anytime is your online source for:

  • Checking account balances
  • Reviewing account history including the last 12 mos. stmts.
  • Seeing actual cleared checks and deposit slips
  • Verify direct deposits
  • Transferring funds
  • Exporting information to Quicken
  • Looking up loan balances and payment history
  • Making your loan payment
  • Even paying your bills online.*
  • Set up Account Alerts yourself

Online Banking Application

See a New Accounts representative to pick up your enrollment form for online banking. Or click to view our Online Banking Agreement**, and then scroll to the application. Next, simply print the form and bring a completed copy to one of our friendly New Accounts representatives. You will receive your Login ID and Password when you visit with New Accounts.

*BankTime Anytime is a totally FREE service to retail customers. Bill Pay, an option available with BankTime Anytime, is available for no charge on Citizens Platinum, Choice, Green and Golden accounts.

**You will need Adobe Acrobat Reader in order to view the application. If you do not have it, you may download it here